FAQ

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Create Your Own Genuine Web Masterpiece

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Does this device kill COVID-19 (a.k.a CoronaVirus, SARS-CoV-2)?

We can confidently say that the UVC bulbs we use do kill the coronavirus. This is a new virus so there isn’t as much data, but current studies suggest a UVC dose of somewhere between 2 to 20 mJ/cm² is required. The medium setting on our device (which gives a dose of 20 mJ/cm²) should be a safe choice for a 99.9% kill rate. If you want to be extra safe you can use the slowest setting which provides a dose of over 50 mJ/cm².

Is UVC/UVGI safe?

You can think of our UVC bulbs as very concentrated sunlight (and sunlight actually contains small amounts of UVC!). Too much exposure to sunlight can give you sunburn, and staring directly at the sun can damage your eyes.  Similarly, too much direct exposure to UVC light can damage your eyes and burn your skin. UVC light is already safely used in a wide variety of applications, such as sterilizing hospital rooms. As long as our device is used properly it is perfectly safe. If you open the device while it is still on and expose yourself directly to the UVC light, then it is NOT safe.

Can UVC damage my credit cards?

Similar to things being bleached by the sun if left outside, extended exposure to UVC can degrade some materials such as a plastic credit card. However the few seconds that it takes for items to pass through the money zapper is not enough to cause any perceivable damage, and the UVC is only reaching the outer surface of the plastic.

I’ve noticed a unique odor when the device is turned on. What is that?

The bulbs used in the money zapper mostly emit UVC with a wavelength of ~254 nm. But they may also emit small amounts of UVV light which can produce Ozone when interacting with the air. Ozone has a unique smell that many people describe as being sterile or metallic. It might also remind you of the smell of lighting, because lightning storms actually produce Ozone as well! Our device does not produce enough ozone to be of any concern, unless you are in a very tiny and unventilated room.

If your device is brand new, you might also be smelling the off-gassing from new rubber and plastic components inside the device.

Do I need to replace the UVC bulbs?

Yes. The expected lifespan of the bulbs is 8,000 hours. After that the UVC output might drop off too much to effectively sterilize. For reference, if you leave the device on for 8 hours every day, the bulbs should last over 2 and a half years before being replaced.

The bulbs are 9Watt, G23 socket UVC fluorescent bulbs. You can buy replacements here.

How can I tell if a bulb needs to be replaced?

The safest and simplest way to check is with our double sided UVC test strips. If one or both of the sides does not change color as expected, then you know the corresponding bulb(s) should be replaced. You can buy more test strups here.

What does your agency do?

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How much do your services cost?

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How long does it take to make a design?

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What does the design process look like?

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Where are your offices?

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Where can I see your work?

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Do you ship to my country?

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Contact Us

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Documentation

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Office Hours

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